Introduction and Customer Satisfaction Statement

AXIS HERITAGE HEAVEN is committed to customer satisfaction and aims to provide fair and transparent return, refund, and cancellation procedures.

Definitions and Interpretations

“Return” refers to the process of sending eligible purchased items back to the Company.

“Refund” refers to reversal of eligible payments.

“Cancellation” refers to termination of an order before processing or shipment.

Eligibility for Returns

Returns may be accepted for eligible products that:

  • Are unused
  • Are in original condition
  • Include original packaging
  • Are returned within the approved return window

Proof of purchase may be required.

Non-Returnable Items

The following may not qualify for return:

  • Customized décor items
  • Made-to-order products
  • Clearance items
  • Used products
  • Damaged items caused by customer misuse
  • Hygiene-sensitive products where applicable

Fragile Décor and Breakable Product Clause

Fragile items including mirrors, sculptures, glass décor, ceramics, and lighting products must be handled carefully.

Returns may be denied if damage results from improper handling after delivery.

Customized or Made-to-Order Décor Exclusion

Customized products or personalized décor items are generally non-refundable unless defective or damaged upon delivery.

Return Request Procedures

Customers should submit return requests through official support channels with:

  • Order number
  • Product details
  • Reason for return
  • Supporting photos where applicable

Damaged or Defective Product Handling

Customers should report damaged or defective items within the specified reporting period after delivery.

Supporting images and packaging evidence may be required.

Exchange Policy

Eligible products may qualify for replacement or exchange subject to availability.

Product Color and Appearance Disclaimer

Actual product appearance may differ slightly from online images due to lighting, photography, screen settings, or handcrafted variations.

Material and Texture Variation Disclaimer

Natural materials and handcrafted décor may display unique textures, finishes, grains, or variations.

Product Sizing and Dimensions Disclaimer

Customers are responsible for reviewing product measurements before purchase.

Minor manufacturing variations may occur.

Refund Eligibility Conditions

Refunds may be approved only after:

  • Product inspection
  • Verification of eligibility
  • Compliance with return conditions

Refund Processing Timelines

Approved refunds may require several business days depending on payment providers and banking institutions.

Refund Methods and Payment Reversals

Refunds are generally issued to the original payment method used during purchase.

Order Cancellation Procedures

Orders may be canceled before shipment processing.

Once orders enter fulfillment or shipping stages, cancellation requests may not be guaranteed.

Return Shipping Charges and Responsibilities

Customers may be responsible for return shipping costs unless the return results from Company error or defective products.

Refused Delivery and Failed Delivery Handling

Orders refused without valid reason may incur shipping and handling deductions.

Fraud Prevention Measures

The Company reserves the right to investigate suspicious return patterns, fraudulent claims, and abuse of refund procedures.

Consumer Rights Compliance in Ghana

This policy is intended to comply with applicable consumer protection laws within Ghana.

Limitation of Liability

The Company’s liability shall not exceed the original purchase price of eligible products.

Policy Updates and Modifications

The Company reserves the right to modify this policy at any time.

Contact Us

AXIS HERITAGE HEAVEN
Email: support@axisheritageheaven.com
Business Address: GW-0885-3081,HOUSE NUMBER DK 27,NEAR DOME ESTATE ADJEN-KOTOKU DUKES STREET ACCRA
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM GMT